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SmileDirectClub Canada: All You Need to Know

Julia Willcox

Written by Julia Willcox

Disclosure: Links on this site may receive a commission, this does not affect the price you pay and help us cover the costs of running this website.

Attention: After SmileDirectClub initiated Chapter 11 bankruptcy proceedings on September 29, 2023, the brand decided to shut down its global operations on December 2023. The company has informed through its site that it won't continue to sell any products to new customers. Regarding previous customers, SmileDirectClub won't provide any further customer care or guidance with their alignment journey, regardless of the phase of their treatment.

SmileDirectClub provides a simple and convenient way to straighten your teeth and achieve your ideal smile. The company uses clear aligners to reach these goals and can function entirely remotely, allowing patients to avoid the hassle of traveling back and forth to an orthodontist’s office. Compared to traditional metal braces, clear aligners also provide the advantages of increased comfort and visual appeal. The metal archwires and brackets found on regular braces have a tendency to irritate the gums and other parts of the mouth, and this problem can be avoided entirely by instead using plastic aligners. Available in 13 countries around the world, SmileDirectClub is an excellent option for individuals seeking orthodontic treatment in Canada.

SmileDirectClub Canada Locations

Searching for “SmileDirectClub locations Canada”? SmileDirectClub has SmileShop locations in four different provinces to provide invisible aligners in Canada: Alberta, British Columbia, Ontario, and Quebec.


In Alberta, there are two SmileShop locations available. One is in Calgary, and the other is in Edmonton.

British Columbia

There is currently only one Smileshop location in British Columbia, and it is in downtown Vancouver. 


Ontario currently offers three SmileShop locations: Brampton, Scarborough, and Toronto- North York. 


Like British Columbia, Quebec also only has one Smileshop location, and it can be found in Montreal. 

Due to the ongoing COVID-19 pandemic, only select SmileShop locations are starting to reopen for in-person visits. To see if a location near you has appointments available, visit the SmileDirectClub website and click “book a visit.” SmileDirectClub is doing its best to ensure the safety of its customers upon their return to in-person scan appointments. Their website lists the preventive measures taken to reduce the risk of spreading COVID-19.

Which SmileDirectClub treatments are available in Canada?

Many clear aligner brands offer different treatment plans, some that require patients to wear the aligners during the day and others that only require nighttime wear. Nighttime only aligners are a perfect option if you are someone who cares a lot about the visual aspect of your orthodontic treatment since with this option, you would not have to wear your aligners out in public during the day.

In Canada, SmileDirectClub offers both traditional clear plastic teeth aligners that require about 22 hours of daily wear and nighttime aligners that require at least 10 hours of consecutive wear time. However, since nighttime aligners are worn for a shorter period of time each day (and night), the treatment time period is overall longer than the treatment timeline for the traditional aligners.

Are the SDC Accessories Also Available in Canada?

On the SmileDirect Club (SDC) website, there are a variety of accessories for customers to choose from, including electric toothbrushes and teeth whitening kits. These accessories are available on the SDC Canada website, so Canadian patients are able to purchase these accessories alongside their SDC treatment plan. 

How much is SmileDirectClub in Canada?

Price is a significant factor for patients looking at any type of orthodontic treatment. SmileDirectClub in Canada tries to make its treatment as affordable and widely available as possible– its website states that their treatment plans are up to 60% less expensive than other brands. For instance, Invisalign cost Canada is lower than that of SmileDirectClub.

For the traditional SmileDirectClub Clear Aligners, the overall price of a kit is $2,570 (CAD) for a one-time payment. Patients can also choose a monthly payment option with a down payment of $300 and a monthly payment of $115 for 24 months. For the SmileDirectClub Nighttime Aligners, the price of a kit is actually the same as that of the traditional aligners. There is also an initial $65 fee for the at-home impression kit or a 3D image at a SmileShop for both the regular and nighttime only aligners.

Retainers are required to maintain results following the conclusion of treatment, and SmileDirectClub offers these for $125 per set.

Buying Options

Single Pay refers to the option of paying for the entire cost of treatment upfront as a one-time payment. SmilePay, on the other hand, refers to the 24-month monthly payment plan offered by SmileDirectClub. 


SmileDirectClub is partnered with Green Shield Canada, which is one of the nation’s largest dental insurance providers. To find out more information about whether you might qualify for insurance coverage for your SmileDirectClub treatment, visit the SDC website and look under the insurance tab. By providing some basic information, the website should generate an answer to whether or not you can get your treatment covered by insurance. 

Are there any SmileDirectClub Canada Promo Codes Available?

SmileDirectClub does have promotional offers on its website from time to time. A current limited-time offer (as of April 26, 2021) is a discounted $40 kit with rebate- the code is SMILE2SAVE. To find the most up-to-date promo codes, visit the SDC website and look at the top of the home page. 

SmileDirectClub Canada Reviews: What do Customers Think about it?

On Trustpilot, a consumer review website, SmileDirectClub has an excellent review of 4.8 out of 5 stars (based on those reviews it could be considered one of the 6 best online clear aligner services). This high rating is based on the reviews of 18,064 customers, meaning that the vast majority of customers who left a Smile Direct Canada review were pleased with the results of their treatment plan. 90% of all of the reviews fell into the “excellent” category, with 5% in “great,” 2% in “average,” <1% in “poor,” and 3% in “bad.”

Another review website, BestCompany, gives SmileDirectClub a 4.2 out of 5-star rating. This rating is based on 2,221 total reviews, which is significantly less than the number of customers who have reviewed SmileDirectClub on Trustpilot. 61% of SmileDirectClub Canada reviews gave the highest possible rating, 5 out of 5 stars.

smiledirectclub canada reviews

Overall, it appears that the vast majority of SmileDirectClub Canada customers have been happy with their treatment outcomes. If you would like to hear more about the experiences in detail, check out the individual reviews on either Trustpilot or BestCompany.


How to cancel SmileDirectClub Canada?

If a dentist or orthodontist determines that the clear aligners do not fit you correctly, SmileDirectClub will refund the full cost of the $65 impression kit or 3D scan.

SmileDirectClub also offers a money-back guarantee for the first 30 days of your treatment plan. With this guarantee, you can contact SDC, return your aligners and receive a refund if you are dissatisfied with your purchase for any reason. This 30 day time period begins the day after you receive the aligners, and customers are responsible for the return shipping fee.

To make a return, follow these steps:

  • Put the unused items back in the original packaging they were shipped in
  • Include all items that were in the original package
  • Email [email protected] with your order number to notify SDC of your return
  • Ship your return package to this address: Attn: SmileDirectClub 1217 Heil Quaker Blvd, LaVergne, TN 37086
  • SmileDirectClub also asks that customers use a trackable carrier such as FedEx or UPS
What is SmileDirectClub Canada phone number?

The support phone number for SmileDirectClub Canada is (800) 765-8951. Call this number if you are in need of assistance with your SmileDirectClub treatment plan or if you have any questions.

Is the whitening kit included in SDC Canada treatment?

As an added bonus, the teeth whitening kit is included in the SDC Canada treatment plans. If you are interested in purchasing additional accessories other than the teeth whitening kit from the SmileDirectClub website, check out the “Accessories” tab at the top of the page. Here, you can shop for items including extra whitening kits and electric toothbrushes that can function as a supplement to your existing SmileDirectClub treatment plan.

How to use the Smile Direct Club Canada login? What is it for?

To create an account for Smile Direct Club Canada, click the “sign-in” button on the upper right-hand side of the website’s home page. This will prompt you to create an account if you do not already have one and allow you to stay up to date with the details surrounding your SmileDirectClub treatment plan.

Is Smile Direct Club available in Walmart in Canada?

SmileDirectClub is not available for purchase in Walmart. To begin an SDC treatment plan, patients must sign up through the website to either receive an at-home impression kit or go to one of SDC’s SmileShop locations for a 3D scan of their teeth.

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