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SmileDirectClub Customer Reviews, Before & After

Julia Willcox

Written by Julia Willcox

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Attention: After SmileDirectClub initiated Chapter 11 bankruptcy proceedings on September 29, 2023, the brand decided to shut down its global operations on December 2023. The company has informed through its site that it won't continue to sell any products to new customers. Regarding previous customers, SmileDirectClub won't provide any further customer care or guidance with their alignment journey, regardless of the phase of their treatment.

SmileDirectClub offers a simple and accessible way to improve your smile. Offering clear aligner kits, Smile Direct Club allows people to achieve the smile they are looking for without the hassle of traditional metal braces. Additionally, this process can be completed entirely remotely using a telehealth platform, and customers can avoid having to go for in-office monthly check-ins. If you are looking for an alternative to traditional braces and a telehealth setup seems appealing to you, SmileDirect Club could be a great option to find the best invisible braces. Continue reading to learn more about this platform and what customers have to say about smile direct results.

Reviews on Smile Direct Club

Reading customer reviews is one of the best ways to learn more about a company or service, and you should be sure to check out the reviews for SmileDirectClub if you are considering using their clear teeth aligners.

What do people think about their Customer Service?

With an overall rating of 4.8 out of 5 stars on Trustpilot, most people seem happy with the customer service at SmileBuyDirect. Past customers comment on the friendliness of the customer service representatives, even if they came to those representatives with grievances about their experience with the company.

One satisfied customer wrote the following Smile Direct Club review on Trustpilot:

smiledirectclub results

Another customer also commented on the positive attitudes of the customer service representatives:

A group of woman (5 black and one white) around a SmileDirectClub sign

However, although it seems like the majority of SmileDirectClub customers had a positive experience with the company, there were some who left negative reviews regarding their experience with customer service specifically. The following review is from a customer who experienced delays and difficulties working with customer service representatives:

But even with a few negative reviews regarding customer service, the overall impression seemed to be that SmileDirectClub has hard-working and polite customer service employees.

Is the Treatment Plan good based on reviews?

Similarly to customer service reviews, it seems that the treatment plan is held in high regard for most customers. Many of the reviews found on Trustpilot are by customers who enjoyed their experience and their Smile Direct results. However, there are a couple of reviews by customers unsatisfied with the kit they received and their results.

Most customer reviews reported being happy with the simplicity and convenience of SmileDirectClub, as well as the affordable price point. Compared to Invisalign and traditional braces, SmileDirectClub is a much more affordable option for those looking to achieve their ideal smile. It can also be an excellent option for those who may have already had braces and either failed to appropriately wear or lost their retainer and are now looking to shift their teeth back into place.

See what two satisfied customers on Trustpilot had to say below:

“The ladies here were super friendly, helpful, and professional! I straightened my teeth with them about two years ago but had to come back and get scanned again due to some retainer fit issues. They went above and beyond to fix the issue, and I love my new smile :). Would recommend to everyone looking to better their smile.”
“Everything went great, Crystal was very friendly and explained how everything worked. I was shocked to learn these are so much cheaper than traditional braces! Now just hoping it will work for my son!”

Smile Direct Club Before and After Photos

On paper, Smile Direct Club looks like a great option for those looking to improve the alignment of their teeth and have an ideal smile. But before going forward with this treatment plan, you might want to see visual evidence that it has actually worked for other people. A perfect way to do this is to check out the following smile care club before and after photos.

Smile Direct Club Before and After:

smile direct results
smile direct club results
SmileDirectClub Customer Reviews, Before & After 1
smile direct club before and after pictures

These Smile Care Club before and after photos capture the results of real people who have used the SmileDirectClub kits and show what kinds of results you can expect for yourself if you choose to work with them! As you can see above, these kits can be used to treat a variety of dental issues, such as crowding and gap teeth.

Are Smile Direct Results Real?

The Smile Direct Club cost and convenience might seem too good to be true. Can these kits, often monitored through telehealth consultations, truly give you the lasting change in your smile that you are looking for? As you can see in the Smile Direct Club before and after pictures and according to the experiences of countless customers and their reviews, the answer seems to be yes. Although there might be some more severe dental problems that cannot be addressed using these kits, many common cosmetic issues can be fixed. If the photos above do not serve as sufficient evidence, you might find that checking out the results page on the SmileDirectClub website is helpful.

Is Smile Direct Club Worth It?

The answer to this question depends on what exactly you are looking for. For many people, the answer is a resounding yes. If you are looking for a convenient and affordable option to improve your smile, then SmileDirectClub is a great choice. They provide a consultation prior to treatment, and if you are found not to be an ideal candidate for their aligners, then you will be notified. If you feel more comfortable having your initial consultation in person, you can visit one of many SmileShop locations to speak with a professional face to face.

results smile direct club
smiledirectclub reviews

More complicated dental problems, including those that originate in the jaw bone and not within the teeth themselves, might not be effectively treated using the kits from SmileDirectClub. Individuals with these problems would likely be better served by visiting an orthodontist in person and perhaps by going with traditional braces as their treatment. Otherwise, this company is a fantastic way for the majority of people to enjoy a better smile!

If you want to check the results of other similar companies to SmileDirectClub, you can also check Byte reviews before and after photos, Candid results, or NewSmile customers’ opinions.

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